“Action Trumps Everything” by Charles F. Keifer, Leonard A. Schlesinger and Paul Brown In a nutshell: I strongly recommend that you get a copy of “Action Trumps Everything.” Once in hand, underline key points within. Make notes in the margins. Dog-ear pages that detail information you know want to return to (and there will be [...]
A Little More Than Expected
The subject of this article has been written about many times but under several different names: “Exceeding Expectations”, “Superior Customer Service”, “Going the Extra Mile” or as mentioned in the book “Raving Fans” by Ken and Sheldon Bowles “Deliver Plus One.” For the purpose of this article I use, the phrase “a little more than [...]
Bowling with Friends
Last night I had the chance to go bowling with some friends, a few old ones and a few new ones. The old ones I work with and have always appreciated the way that they serve others. I consider myself lucky to have friends like them. My new friends were a group of special needs [...]